Contact

If you have any questions about our products, orders, shipping, returns, or this website, please contact us using the details below.

Customer Support (Beika Mochi)

Email: contact@beikamochi.eu

Typical response time: within 1–3 business days (Mon–Fri)

When contacting us, please include (if applicable):

• Order number
• Full name used for the order
• Shipping address
• A brief description of your request

Website Operator / Legal Entity

Trade name: Beilka Mochi

Operating company: LOGOT UG (haftungsbeschränkt)

Registered address: Prinzenalle 7, 40549 Düsseldorf, Germany

Email: webmaster@logot.de

Returns & Refunds

For return or refund requests, please contact:

contact@beikamochi.eu

(Please include your order number and photos if the item arrived damaged.)

Data Protection (Privacy)

If you would like to exercise your data protection rights or have privacy-related questions, please contact:

webmaster@logot.de

(Subject line: “Privacy Request – Beika Mochi”)

Social Media

• Instagram:https://www.instagram.com/beika_mochi/
• Facebook: https://www.facebook.com/BeikaMochi/about/

Note

We do not offer telephone support at this time. Please contact us by email so we can assist you efficiently and keep a written record of your request.